Being treated well is one of the most important aspect of any relationship. At Richard Harris Law Firm we pride ourselves on providing the highest level of customer satisfaction in our field and we are proud to represent our clients and give our very best to the success of their case.
In the following video, you will find out why customer service is the most important aspect of our work and how we can work to help you with your personal injury case.
Their main focus here at the Richard Harris Law Firm is client relations and it doesn’t take you long to figure out that the customer service here is top-notch.
“Clients may not remember exactly what they heard when they came to our office but I believe they will remember how they felt.”
Those are words that Richard Harris and his staff live by and although this firm has grown considerably over the last three decades, those working here never forget it all started with a single client.
The thing that we strive to have on every single case is the best customer service. There are a lot of firms around, people have a lot of choices. There might be firms that can settle the case faster than we can, but speed isn’t necessarily our goal is the quality and sometimes that may take a little longer and that’s something that I always express to my clients in the beginning, that this may take a little longer than you think that the work process. But the work product that goes in, the customer service you will receive is unmatched.
When a client comes in our door, they are going to have 56 employees that are going to help them out at some point or another.
At Richard Harris Law Firm there is both professional and internal training to ensure that the service the client receives is the second to none.
And I’ve been doing this with Richard Harris for 19 years, I’ve been in this law firm in 19 years, and when I’m on the phone with them I feel that I want to treat them the way that I would hope someone would treat me. I don’t cut them short, I’m just there and I will take all the time that they need and listen to every bit of their story just because I know that they need someone in the beginning of the case because their life has been thrown upside down because of a car accident or medical malpractice or a wrongful death and and they need someone at that point just to listen to their whole story.
We handpick our staff to I have no throughout my professional career. When I get up in the morning I can’t wait to get to work and I have a hard time jacking myself away from work to go home.
And in a heavily Spanish-speaking community they know how important it is that this firm reflect that as well.
We have a great bilingual staff so many people here speak Spanish. This is a big town with lots of Latinos selecting sound so that all in every language really.
This incredible customer service is paying off the client spread the word of how well they were treated.
I think I have like a 25 percent referral base. It’s really high as far as when you look at who comes in the door for me and for my staff, it’s a very high percentage that we get referral. So we’re really proud about that because if I can save 25 percent of my business is from referral, that’s the best advertisement.
My clients are pleased with our staff because our staff reflets a level customer service, of care, and of concern that is genuine.