Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 5632 listens to what we need and makes sure to address our needs; the way he treats his clients with care, is the same way he treats all of us.” ~Andrea Verrett, Case Manager Tis for TOGETHER BETTER We embrace the RHLF family, treating everyone with equality and respect, creating a welcoming, warm and helpful work environment. Richard Harris Law Firm is a team. Made up of individuals with unique talents and skills, each person helps to make the team stronger. The firm takes the time to give each team mem- ber the confidence and training to per- form their jobs, while providing the free- dom to develop their position into something they can have the utmost pride in. And the team isn’t just better together professionally. The team gets together for firm retreats, like the 2016 trip to San Francisco, monthly birthday celebrations, concert and sports nights and other bonding opportunities. Rich- ard Harris Law Firm knows that even though the firm is named after one man, one man alone didn’t build the firm. In a time where employee retention is critical to a company’s longevity, creating a team and pushing the team to its highest potential has been a key to the firm’s success. “Everyone is really nice and very helpful. I’ve been here for a few months, and I find that even though everyone has their own way they like things done, everyone works with me to make sure that I’m getting the hang of it. You can tell that people really want me to do well, because it looks good on everyone.” ~Emily Garzona, Intake Specialist E is for EXTRAORDINARY SERVICE We follow the Golden Rule by connecting with our cli- ents and delivering empathetic and proactive compas- sionate service. You can’t be in business for over 35 years without ex- traordinary service. Doing whatever you can to help a client in need has been woven into the fabric of the firm, an intricate web of knowledge, overachievement and an abundance of compassion. The firm not only understands that a superior level of service is essential to perform its delicate casework, but it’s rewarded. Em- ployees are given points every quarter to help each other provide the best service possible to the client. Called the “You Earned It” Program, these points are given when a team mem- ber goes the extra mile for service. Points translate into bonus dollars, a lit- tle incentive to make sure clients are always well tak- en care of. “I’ve always said that what sets me apart from other personal in- jury lawyers is that I genuinely care. I’ve structured my firm and my relation- ship with my employees in a way that they know I care about them, just as much as my clients.” ~Richard Harris, Lawyer Sis for SUCCESS CELEBRATED We celebrate each other’s successes, from referrals to results to reviews. Richard Harris Law Firm employees have big shoes to fill, and they rise to the occasion. Attorneys and staff work hard for every win; a win for the team isn’t just internal. It’s a win for the clients employees know and care about. In a culture where everyone works togeth- er, it makes sense to celebrate the successes as a team. Creating a successful company culture takes time, effort and perseverance. You never know what will work with a particular group of people. That’s what makes the Richard Harris Law Firm different; they like what they do, where they do it and who they do it with, and still have a good time. If you ever drive down 4th Street and notice the Jolly Roger at the top of the Richard Harris Law Firm flagpole, it means the fun-loving, free-spirited pirates have settled another large case – and stuck it to the man.